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To assist us in resolving the issue, please provide the following information when you contact us for assistance with captions:

• Your name, address, telephone number and email address
• Your preferred method of contact (phone or email)
• The name of the program with the captioning issue
• A brief description of the captioning issue, including the date and time you experienced the problem
• If you are watching on television, please provide the name of your pay TV provider
• If you are watching online, please identify the device and brand (e.g., computer, tablet, smartphone) and software (including version) you are using

If you wish to submit a written complaint, please send it to: doquangsang007@gmail.com